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The echange team applies analysis, creative thinking and our innovative change approach to each clients unique situation in order to develop a business solution that works for you. This enables our clients to: - Reach more customers.
- Improve customer satisfaction.
- Reduce operational costs.
- Increase Change Capital.
Change happens. Are you ready for it?
echange helps organizations like yours transform internal barriers to growth into successes.
- Innovations in Business Models
- Strategic Thinking and Business Planning
- Change Management and Communication
Technology is here. Can you handle it?
echange advises organizations on selecting appropriate information technology to innovate business models to expand delivery, increase efficiency and improve institutional management.
- Analysis and Design
- Selection and Planning
- Implementation
Training is vital. Are your employees and customers prepared? echange uses methods such as experiential learning and alternative technologies to train employees and customers in urban and rural settings, preparing them for greater organizational capacity and uptake of services offered. - Training Program Evaluation
- Training Curriculum Planning and Design
- Distance Learning Design and Implementation
Our Approach
The mission of echange is to inspire leadership and innovation in microfinance. How do we put those words into action? By consistently applying a methodical, participatory, and creative approach to all of our work.
Methodical. We use industry best practices from nonprofit to corporate and microfinance to educational technologies. We apply the lessons learned dynamically to improve operations. Working closely with our clients, we design a thoughtful process to make the most use of everyones time, effort, and money. Meaningful results occur.
Participatory. We engage our clients in the process. We respect our clients insight and knowledge about their own problems and solutions. We ask them pointed questions that provoke creativity and strategic thinking. Then we listen. Innovations emerge.
Creative. We understand peoples natural resistance to change. We learn about each clients culture and communication styles, then leverage it to encourage clients to let go of the old and embrace the new. Through echanges creative approach, clients learns to not only appreciate but challenge their own culture for the sake of successful results. Change happens.
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